Customer Care Policy

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At FeltyTreatsUK, we are committed to ensuring a delightful and seamless experience for our valued customers. Our Customer Care Policy outlines our dedication to providing excellent service and addressing your needs promptly.

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1. Communication:

• We believe in transparent and open communication. Feel free to reach out to us via email or contact form for any inquiries, assistance, or feedback.

• We do our best to respond to all queries within few hours, including weekends and holidays.

2. Product Support:

• If you encounter any issues with our digital sewing patterns or have questions about the hand-stitched playsets, our support team is here to assist you.

• FAQs are available on our website. If you need further clarification, don't hesitate to contact us.

3. Refund and Exchange:

• Due to the nature of digital products, we generally do not offer refunds. However, if you experience technical issues accessing your purchase, please contact us for assistance.

• In the unlikely event of receiving a defective product, we will gladly exchange it for a new one, if the received item (unopened and sealed in the clear cellophane bag) is returned back to us. Contact our support team with your order details for prompt resolution.

4. Privacy and Security:

• We respect your privacy and ensure the security of your personal information. Our website uses secure encryption methods to protect your data.

• We do not share your information with third parties without your consent. For more details, please refer to our Privacy Policy.

5. Feedback and Improvement:

• Your feedback is invaluable to us. Share your thoughts, suggestions, or concerns, as it helps us enhance our products and services.

• We constantly strive to improve, and your input plays a crucial role in shaping our future offerings.

6. Community Engagement:

• Join our community on [social media platforms] to connect with fellow crafters, share your creations, and stay updated on new releases and promotions.

• We love seeing your hand-stitched masterpieces and being part of your creative journey. Feel free to tag us on our social media channels.

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Thank you for choosing FeltyTreatsUK. We appreciate your trust and look forward to serving you with the highest level of care and commitment.